WHO
WE
ARE

HISTORIC

It is with the aim of improving the transparency, speed and efficiency of procedures related to the import, export and transit of goods that the Authorities of the Democratic Republic of Congo wanted to provide innovative solutions. to secure, automate and optimize the procedures used by the Foreign Trade Community.

Following an international consultation, the Democratic Republic of Congo accepted the offer of the Bureau Veritas BIVAC / SOGET Group and awarded it the concession for the establishment and operation of the Integral Single Window for Foreign Trade.

The Integral Single Window for Foreign Trade is a dematerialized and interactive platform for the use of the Foreign Trade Community and dedicated to trade facilitation. Thus, it centralizes and distributes in real time all the information necessary for the activity of those involved in all regulatory, customs and logistics components of import, export and transit operations on national territory.

PRESENTATION OF
SEGUCE DRC

A call for tenders was launched on September 25, 2012 via the Central Coordination Office (BCECO) in order to recruit an operator capable of deploying an Integral Single Window for Foreign Trade in the DRC : Avis d'appel d'offre

The operating company of the Integral Single Window in the DRC (SEGUCE RDC in acronym) is responsible for implementing a reform aimed at facilitating the foreign trade of the Democratic Republic of the Congo by setting up an electronic platform to facilitate trade. between different actors.

PRESENTATION OF GUICE

The Integral Single Window for Foreign Trade is a neutral, transparent and secure electronic platform, accessible 24 hours a day by private network or via the Internet, to the entire Foreign Trade Community. Thus, it centralizes all regulatory, customs and logistical components relating to import, export and transit operations of goods on national territory.

Under the authority of the Ministry of Foreign Trade and the Ministry of Finance, the reform of the Integral Single Window for Foreign Trade (GUICE) is operated by SEGUCE RDC SA, a private operator within the framework of a public-private partnership, according to the best internationally recognized practices.

By Decree No. 019/15 of October 14, 2015 establishing an Integral Single Window for Foreign Trade and related decrees, its use is compulsory throughout the Republic.

All actors in the chain of pre-clearance, customs clearance and post-clearance are informed and consult the platform by authenticating themselves to access information that concerns them in a secure manner.

ARE THUS CONNECTED
TO THE GUICE SYSTEM
THE FOLLOWING ENTITIES :

  • Authorities
  • Relevant Ministries
  • The General Directorate of Customs and Excise
  • The Central Bank of Congo
  • The Congolese Control Office
  • The Freight and Multimodal Management Office
  • The Commercial Company of Transports and Ports
  • Maritime Agents
  • Authorized Customs Brokers
  • Transporters
  • Commercial Banks
  • Economic operators …

TECHNICAL SUPPORT

The role of technical support is to ensure optimal functioning of GUICE 24 hours a day, 7 days a week, but also of the various centers spread across the country.
It also ensures the accessibility of partners via the private network set up.
To achieve this, this service has implemented processes, in particular :
- Daily support to users and partners, both public and private
- Management of changes to the GU system: monitoring of application deliveries
- Supervision of internal remote sites and partners. https://segucerdc.com

USER SUPPORT

Responsible for building customer loyalty by meeting their needs.
Thus, its role is to welcome, assist and facilitate on a daily basis the members of the foreign trade community in the use of the Single Window system made available to them.
The main users of the system are consignee agents, authorized customs brokers, stevedores, State or mixed structures in charge of the management and control of import-export flows (DGDA, OCC, OGEFREM, Chamber of Commerce, Central Bank, etc.).
They can come to the teams, physically or usually remotely, to ask questions or request user assistance. Because the main task of user support remains to assist users remotely, by phone or by email; responding to the vocation of the Single Window, namely, to dematerialize the import and export processes and thus prevent users from any physical movement.